![]() ![]() Issue 2: The template is not Marketo OPTIMIZED Make sure they test it thoroughly in Litmus before sending it back to you. If your template does have errors, you will need to send it back the coder who created it to fix it. Litmus will allow you to preview the email on various email clients and this will usually reveal errors. ![]() To check if the base template has issues, create a new email from the template and then test it with Litmus. Issue 1: The template was not tested properly If the underlying template has errors, no amount of fixing a particular section will stop it from breaking when you edit it. If this happens, it’s likely that your underlying email template is the problem. Sometimes, no matter what you try, the email will break. Replace all the HTML of the problem section with the HTML you copied to clipboard.Copy all the HTML of that section to the clipboard.Find the section that’s causing the problem, in this new email.Create a new email from the template you are using.Sometimes a particular section is just totally broken and it’s faster to replace it from the original template and re-edit it. You don’t need to learn everything, just learn how the above tags work, so you can recognize and edit them.Īlternate Fix: Replace the section from the template You can find a free course to learn basic HTML at Code Academy. By adding/removing, &nbps and tags you can add/remove spacing. The second, harder way, is to learn to edit some basic HTML and edit the raw HTML. Go to Marketo and navigate to: Admin -> Email -> Edit Editor Settings -> Text editor version -> Legacy One way to fix both of these issues is to roll back to the legacy email editor. To fix the spacing issue you will have to go into the HTML code and remove &nbps from the styling. The Marketo editor often adds spacing/padding between buttons and images after you edit a section. background = "background_image.png"), which could result in an image disappearing. The Marketo editor often removes background tags (e.g. If you are experiencing these issues, then it could be the Marketo editor playing up: This is mainly because the editor tries to enforce website HTML standards in emails. Marketo recently (Jul 2015) rolled out a new update to its email editor which caused a lot of issues for its users. There are all kinds of nasty hacks that are necessary in email HTML (to make them compatible with the plethora of email clients) that website designers would never dream of using. The first thing to understand is that HTML for emails is very different to HTML for websites. In this article we help you diagnose the culprit and suggest remedial steps to fix your email. Your email was looking just great, until you made one minor change in Marketo and now it’s totally broken!ĭon’t worry, this is a common scenario and it’s not always Marketo’s fault.
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